Welcome to Episode 2!
Unfortunately, receiving and dealing with complaints from time to time is a necessary part of running or participating in more or less any business. In this episode, I provide some strategies for dealing with complaints and some useful phrases which non-native speakers can add to their phrase bank in order to be prepared.
Managing the right language is very important when dealing with complaints (it is important to make the situation better and not worse!) and therefore preparing beforehand and understanding what to expect in such situations is going to help enormously.
How do you find dealing with complaints in English?
Please share any advice or comments in the section below.
All the very best!